How are executives viewing Financial Marketing evolution amidst this economic cycle?

Since the financial crisis broke four years ago, the expectation of senior management leaders for high-impact marketing has never been higher. It has led a number of credit unions to re-examine their traditional marketing, brand image, name, products and even campaigns that worked for years but are no longer driving desperately needed results.

With the NCUA’s forced recapitalization, the crunch of loan losses and reserves, many leaders have tapped cost cutting measures and are now turning to marketing to drive earnings, new sources of fee income and overall member growth. The pressure is rising for marketing results.

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What does the credit union carrot we’re really dangling look like?

Experts. They all have the answers, right? I think that’s what differentiates those who claim to be experts of the credit union industry from those who merely state that they are “students of branding” for the industry. The latter are the people who know how to ask questions and challenge you. They’re the people who don’t pretend to know who you are and what you should be doing to elevate your message and your experience to members and consumers without asking some smart questions first.

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