Are you getting “brand update” notifications?

Slowness. Freezing. Inefficiency. Not connecting. All are symptoms of a computer operating system or program when it is in need of an update. Most often the update notification appears but you have no idea what it means or what to do about it until you have your IT department look at it. And sadly, a great deal of people ignore the update notice until some situation becomes complex enough to warrant immediate and sometimes lengthy attention.

Maintaining your organization’s brand sometimes follows the same path. There are signals that indicate something is amiss or not synced up correctly. These signals can be subtle and easy to miss. Or, just like the update notification, they can be ignored. But that never turns out well – for your computer or your brand.

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What can Little House on the Prairie teach you about growing your membership?

I’m currently reading theLittle House on the Prairie series with my six year old.  For those not familiar, this is a story of a little girl and her pioneer family, set in the late 1800s. What’s fascinating to me is what my daughter is absorbing from the story and how it’s changing her behavior. What can this teach credit unions?

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BofA Now Knows When You’re in the House.

Confession. I’m a BofA customer.

I know, I know…. but c’mon, don’t be a hater.

I’ve been with them a long fourteen years and at this point, it’s just too sticky. Early on, I needed nationwide ATM access. Plus it was handy to tell my credit union and community bank clients that I had to do my banking… “neutral”. It was a safe bet that I wouldn’t be consulting with BofA in the foreseeable future. And if I ever did, I guess I would have to bank “off shore” or something. Whatever that means.

I find myself needing to visit our safe deposit box on a frequent basis and that takes me into the branch (hmm… isn’t it interesting how safe deposit box access is diminishing). Today, I was greeted by a pleasant concierge, which in of itself is not a new thing, but she asked to see my debit card. Then she swiped it. In seconds she was looking at my entire relationship with the bank.

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