Where is the future taking us?

I’ve spent a great deal of time travelling across the country in credit union land past few months. I have talked with credit unions from the Caribbean to Canada, across the Midwest and all points between who do a fabulous job of doing what credit unions do best – building relationships with people.

As I’ve listened, taken notes and absorbed what I’ve seen and heard, I continue to reflect back to when I was much younger guy (some of you may even remember that) in the industry and what has, and hasn’t changed. From a marketing standpoint – wow. The exuberance and challenges held by a handful of us back in the 80′s and 90′s – that we were going to make a difference and break our credit unions out of the box in the process – has now been echoed by an infinite number of brash, young, smart marketers across the country who ARE making that difference. And what a great thing it is to see.

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Balancing your member messaging

Before focusing my attention on retail financial services branding, I spent the majority of my marketing career working with and for traditional retailers. Retail marketing and advertising is not for the faint of heart. No other category of business is judged so tightly as retail, where success is measured in comparative daily sales year over year.

With that monkey-on-the back looming over the marketing department, it’s very tempting to spend precious advertising dollars in one way – driving daily foot traffic with promotional events and price/item messages.

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